Refund Policy

AgentListKeep is operated by Chad Clatterbuck. Subscription payments are processed by Paddle, which acts as Merchant of Record where applicable.

Subscriptions and renewals

AgentListKeep subscriptions renew automatically according to the subscription terms shown at checkout, until you cancel.

Cancellation

You can cancel your subscription at any time from the Account screen in the app, or through Paddle. Cancelling stops future renewal charges. You keep access for the remainder of the billing period you have already paid for. Cancelling does not by itself refund charges that have already been processed. We do not provide prorated refunds for unused portions of a billing period unless required by applicable law or approved and handled by Paddle.

Refund requests

You may submit a refund request to Paddle in accordance with Paddle’s applicable Refund Policy and any rights provided by law. Submitting a request does not automatically guarantee a refund. Paddle reviews discretionary refund requests on a case-by-case basis and may approve or decline the request under its refund policy.

Any statutory refund, withdrawal, or cooling-off rights you have under the consumer law of your country remain unaffected by this policy and override the general policy where they apply.

AgentListKeep is a work-preparation tool — we do the prep, you make the call. Refunds are not provided on the basis of business outcomes such as offers, sales, leads, showings, or marketing results.

How to request a refund

Submit refund requests through Paddle using the transaction receipt, subscription-management link, or Paddle support channel provided with your order. You can also visit paddle.net with your order details. If you are unsure how to start the request, email us at agentlistkeep@gmail.com and we will point you in the right direction. Approved refunds are returned to the original payment method by Paddle.

Billing questions

If a charge looks wrong or unexpected, contact us at agentlistkeep@gmail.com and we will review it with you in good faith.

See also our Terms of Service and Privacy Notice, and Paddle's Refund Policy.